Website Hosting, Maintenance & Support Agreement
Updated October 19, 2025
This Website Hosting, Maintenance, and Support Agreement (“Agreement”) is entered into between Swatch Junkie Creative LLC (“Provider”) and the undersigned client (“Client”). By purchasing a Support Plan or using Provider’s Services, Client agrees to the terms below.
1. Definitions
To ensure clarity and reduce scope ambiguity, the following definitions apply:
1.1 “Website”
The WordPress website that Provider hosts, maintains, or supports under this Agreement.
1.2 “Support Plan”
The tier selected by Client—Essential, Premium, or Professional—each with its own set of included services.
1.3 “Minor Tasks”
Small-scale website changes requiring 30 minutes or less and no custom development. Examples:
- Editing text, swapping images
- Updating staff bios or event dates
- Adjusting menu items
- Creating simple WordPress pages using existing templates
1.4 “Major Tasks / Development Work”
Any task exceeding 30 minutes, involving custom layouts, structural adjustments, third-party integrations, custom code, advanced configurations, or technical troubleshooting.
Major tasks always require a separate estimate and Statement of Work (SOW).
1.5 “Emergency Support”
Critical issues making the site inaccessible, broken, defaced, hacked, or unable to process key user actions.
1.6 “Client-Induced Breakage”
Any issue resulting from Client (or third parties) modifying:
- plugins
- themes
- hosting settings
- DNS
- content that impacts structure
- code-level files
- external integrations
These issues fall outside standard support and are billable.
1.7 “Third-Party Licensed Tools”
Plugins, software, or assets used under Provider’s developer licenses (WP Rocket, WP Smush Pro, etc.). These licenses:
- are not transferable
- may only be used while enrolled in a Support Plan
- will be removed upon cancellation
2. Term & Termination
2.1 Term
This Agreement begins when the Client signs up for a Support Plan and continues month-to-month unless otherwise stated.
2.2 Cancellation
Either party may cancel with 30 days written notice, or by cancelling their recurring subscription from the Stripe client dashboard.
2.3 Grounds for Immediate Cancellation
Provider may terminate immediately if:
- Client fails to pay any invoice
- Client obstructs Provider’s ability to perform services
- Client engages other developers to modify the Website without coordination
3. Domain Name Registration
3.1 Ownership
Client retains full ownership of all domain names.
3.2 Renewal Responsibility
Client is solely responsible for domain renewal unless domain management is explicitly included in a separate agreement.
4. Managed WordPress Hosting
4.1 Hosting Provider
All hosting is provided through Provider’s managed SiteGround (for Essential Plans) and Kinsta (for Premium and Professional Plans) environment under Provider’s master account. Hosting fees are included in the Support Plan unless otherwise stated.
4.2 Uptime & Performance
Provider uses industry-standard hosting services. Provider does not guarantee uninterrupted service but monitors uptime through automated tools.
4.3 Scheduled Maintenance
Scheduled maintenance may temporarily affect availability.
4.4 No Guarantee of Backups
Backups are performed according to the Support Plan, but perfect backup availability cannot be guaranteed.
5. Support Plan Services
5.1 Essential Plan
Includes:
- Weekly plugin, theme, and WordPress core updates
- Weekly backups
- Uptime monitoring
- Security monitoring
- Monthly maintenance report
- Basic support (up to 1 hour/month)
5.2 Premium Plan
Includes everything in Essential, plus:
- Up to 10 hours of minor updates per month
- Weekly backups
- Monthly recommendations report
- Site performance and SEO insights
Unused hours do not roll over.
5.3 Professional Plan
Includes everything in Premium, plus:
- Unlimited minor development tasks
- Priority support (24-hour turnaround for most tasks)
- Professional plugin suite (WP Rocket, WP Smush Pro, etc.)
- Daily backups
- Monthly analytics report
- Local/staging environment management
“Unlimited” refers only to minor tasks. Major tasks require an estimate.
6. What’s Not Included (applies to all plans)
The following fall outside Support Plan scope and require a separate SOW:
- Full-page redesigns
- Custom templates, custom post types, or advanced layout builds
- Plugin configuration requiring complex setup
- New functionality development
- eCommerce setup or major modifications
- API integrations
- Third-party customizations
- Digital marketing, SEO strategy, or copywriting
- Graphic design or video editing
- Bug repairs caused by Client or third parties
- Emergency hacking/malware repair
- DNS management outside routine hosting changes
Additional work is billed at $125/hour unless otherwise stated.
7. Emergency Support & Malware Recovery
7.1 Emergency Support
Emergency support is handled on a case-by-case basis, requires separate approval, and may incur additional fees.
7.2 Malware
If the Website is hacked:
- $199 per incident for clients already on a support plan
- $499 if malware exists before starting the plan
Malware cleanup does not guarantee full restoration of SEO or search engine standing.
8. Client Responsibilities
Client agrees to:
- Provide timely responses to support requests
- Maintain updated credentials for Provider
- Avoid installing plugins or modifying site structure without notifying Provider
- Follow Provider’s recommended security practices
- Ensure their own local computer/system security
If Client or third parties cause breakage, additional support is billed at hourly rates.
9. Third-Party Licenses
Provider may use developer-licensed tools. These:
- are non-transferable
- are only valid while Client remains on a Support Plan
- will be removed upon cancellation
Client is responsible for purchasing their own licenses if needed post-offboarding.
10. Fees & Payment Terms
10.1 Payment
All Support Plans are billed monthly in advance via Stripe. No refunds are provided.
10.2 Additional Services
Billed at $125/hour unless otherwise stated.
10.3 Pricing Adjustments
Provider may adjust prices with 30 days written notice.
10.4 Sales Tax
Per Washington State law (ESSB 5814), applicable retail sales tax will be added to all services that qualify as:
- Website development
- IT services
- Advertising services
- Live presentations/workshops
- Digital products or training
11. Liability & Warranties
Provider:
- provides services “as-is”
- is not responsible for Client-side breakage
- is not liable for revenue loss, downtime, or consequential damages
- is not responsible for third-party software failures
Maximum liability is limited to one month of plan fees.
12. Confidentiality
Both parties agree to protect each other’s confidential information for 3 years beyond the termination date.
13. Governing Law & Disputes
This Agreement is governed by the laws of Washington State.
Disputes will be resolved through binding arbitration in King County, WA.
14. Offboarding
Upon cancellation:
- Provider will package and deliver site access credentials
- Premium plugins will be removed
- Hosting will be transferred or terminated within 14 days
- Additional time needed for migration is billed hourly
15. Acceptance
By purchasing a Support Plan, Client acknowledges that they have read, understand, and agree to this Agreement.